For new Webflow websites only

WEbsite Warranty

Here's what you should know if you're buying a new Webflow website from The Falcon.

Do you offer a new website warranty?

You should know that you'll receive a 12-month warranty, included at no extra cost for new Webflow websites built by The Falcon.

What does the website warranty cover?

Standard website warranty inclusions:

  • Broken links
  • Website error messages
  • System loading problems
  • Website contact forms not working
  • Problems with website videos playing
  • Problems with images rendering
  • Browser compatbility problems (on a case by case basis)
  • Responsive website issues
  • Major decreases in site speed
  • Critical website errors
  • Website crashing issues
  • Website not loading issues
  • SSL certificate issues
  • Restoration of any website built by us that has been hacked or vandalised

What if I have an emergency?

Emergency website warranty inclusions:
Comes with a 48 hour response time.

  • Site down or unresponsive
  • Unable to communicate with API’s

Are there any exclusions?

We are unable to offer our warranty on WordPress websites due to the nature of the platform. We urge 99% of our clients to choose Webflow instead of WordPress as the Webflow platform is built upon with the same infrastrucutre as Netflix and Amazon (AWS).

Website warranty exclusions:

  • The warranty is forfeited if the website design, css or code is edited by anyone other than The Falcon
  • Problems or errors arising with, or caused by third party integrations, servers or software
  • Problems or errors arising with, or caused by customer error
  • Website development work that was not listed in the customer contract/scope of work
  • Redesign of the website or upgrades
  • Website marketing or search engine optimization
  • Website analytics
Does The Falcon's website warranty cost anything extra?

No, our new website warranty is offered to all clients for free that purchases a new Webflow website from The Falcon.

Who should I contact if I have questions regarding the website warranty?

Please contact us via our website or reach out to your primary agency contact directly.

We promise to always treat your time with respect and fairness. At the end of the day, our clients are our business partners, and we will always aim to offer flexibility in our policies where possible. However, this company policy is determined on a case-by-case basis and excludes ad spend or issues with 3rd parties beyond our control.