Do you offer a new website warranty?
You should know that you'll receive a 12-month warranty, included at no extra cost for new Webflow websites built by The Falcon.
What does the website warranty cover?
Standard website warranty inclusions:
- Broken links
- Website error messages
- System loading problems
- Website contact forms not working
- Problems with website videos playing
- Problems with images rendering
- Browser compatbility problems (on a case by case basis)
- Responsive website issues
- Major decreases in site speed
- Critical website errors
- Website crashing issues
- Website not loading issues
- SSL certificate issues
- Restoration of any website built by us that has been hacked or vandalised
What if I have an emergency?
Emergency website warranty inclusions:
Comes with a 48 hour response time.
- Site down or unresponsive
- Unable to communicate with API’s
Are there any exclusions?
We are unable to offer our warranty on WordPress websites due to the nature of the platform. We urge 99% of our clients to choose Webflow instead of WordPress as the Webflow platform is built upon with the same infrastrucutre as Netflix and Amazon (AWS).
Website warranty exclusions:
- The warranty is forfeited if the website design, css or code is edited by anyone other than The Falcon
- Problems or errors arising with, or caused by third party integrations, servers or software
- Problems or errors arising with, or caused by customer error
- Website development work that was not listed in the customer contract/scope of work
- Redesign of the website or upgrades
- Website marketing or search engine optimization
- Website analytics
Does The Falcon's website warranty cost anything extra?
No, our new website warranty is offered to all clients for free that purchases a new Webflow website from The Falcon.
Who should I contact if I have questions regarding the website warranty?
Please contact us via our website or reach out to your primary agency contact directly.
