Terms & Conditions

1. These terms

By using thefalcon.com.au you agree to these terms. They cover use of the website and the free audit and snapshot offers on it. If you become a client, our Terms of Business govern the engagement and take priority over these terms where they overlap.

2. Who we are and what we do

We provide Google Ads lead generation and related services to Australian service businesses. Nothing on this site is legal, financial or tax advice, and results described on the site are results our clients achieved in their circumstances, not a promise about yours.

3. Free audits and snapshots

An audit requires you to grant us read-only access to your Google Ads account through Google's own permissions. We use that access only to review the account and produce findings for you. We don't change anything and can't spend money. You can revoke access at any time. We may decline to run an audit, or offer a snapshot instead, where an account has too little data to review. Audits and snapshots are offered to businesses, not consumers, and we may limit how many we run.

4. Results and guarantees

Our 90-day lead guarantee is available only under a signed Terms of Business and Schedule 2, with the conditions stated there. Nothing on this website creates a guarantee on its own. Advertising performance depends on factors outside our control, including how a business answers its phone.

5. Performance guarantee for earlier engagements

Clients who engaged us before 21 September 2026 on an eligible Google Ads or SEO package keep the performance guarantee that applied then: if no new leads are generated within 3 months of the campaign launching, and the client funded the recommended budget and let us run the campaign for that full period, we work for up to one further month at no charge.

To claim it, tell your account manager within 30 days of the end of that 3-month period. We then review the campaign and confirm eligibility. The guarantee covers our management fees only, not ad spend or other third-party costs, and it doesn't apply where we weren't given the access, information or budget we asked for, or where the campaign was changed without telling us.

Engagements that start on or after 21 September 2026 use the 90-day guarantee in section 4 instead.

6. Your use of the site

You may browse and use the site for its intended purpose. You must not scrape it, attempt to access systems behind it, submit false information in forms, submit another person's details without their permission, or use the site to send unsolicited messages. We may block access for misuse.

7. Content and intellectual property

The site's text, design, guides, templates and case studies belong to us or our licensors. You may read them and share links to them. You may not copy them for commercial use or present them as your own. Client names, logos and results appear only with the client's consent, which they may withdraw.

8. Third-party links and tools

The site links to Google, our booking calendar, our CRM forms, our Help Centre and payment providers. Those services have their own terms and privacy policies. We aren't responsible for their content or availability.

9. Australian Consumer Law

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. To the extent the law allows, we aren't liable for loss arising from your use of the site or reliance on information on it, and where liability can't be excluded it's limited to re-supplying the relevant service.

10. Referral fees

If you introduce a business to us and they sign an engagement, we pay a flat referral fee of $350 excluding GST once their first management invoice has been paid in full. The same amount applies whatever plan they sign on. No fee is payable if that invoice is refunded, waived or unpaid, or if we had already been in contact with the business in the previous 90 days. Full terms are in our Referral Partner Agreement.

11. Privacy

Our Privacy Policy explains how we handle personal information collected through the site.

12. Changes

We may update these terms and will post the new date here.

13. Law

Queensland law applies. Disputes go to the courts of Queensland.

14. Contact

The Falcon Recommends Pty Ltd (ABN 11 638 222 705), Level 13/50 Cavill Ave, Surfers Paradise QLD 4217. support@thefalcon.com.au. 0482 625 495.

Please also review our Terms & Conditions and Privacy Policy