help centre

Troubleshooting

Last updated

October 10, 2026

I got an email from Google about my ad

Forward it to us. Common ones:

  • A disapproval: we fix and resubmit, usually within 24 hours.
  • A policy update: nothing to do.
  • A billing notice: check your payment method in Google Ads.
  • Marketing from Google's own sales team: you can ignore it. You don't need a Google rep.

Never click "approve" or "apply recommendation" in a Google email without checking with us.

Was this helpful?
still stuck?

Reply to any message from The Falcon, or book a check-in and we'll work through it with you.

Arrow right icon

Related articles