Help Centre | The Falcon

How does the free audit work?

Getting Started

How do I grant read-only access for the audit?

Getting Started

What is a market snapshot?

Getting Started

What happens after I sign?

Getting Started

What do I need before kick-off?

Getting Started

How do I approve the landing page?

Getting Started

When will I see my first leads?

Getting Started

What access does The Falcon hold, and why?

Account and Access

Who owns my Google Ads account?

Account and Access

Add someone from my team to the account

Account and Access

Change my contact details

Account and Access

Change the phone number my leads go to

Account and Access

Change my business hours

Account and Access

Change my service area

Account and Access

Remove The Falcon's access

Account and Access

What happens when the agreement ends?

Account and Access

What am I paying, and to whom?

Billing

When are invoices issued?

Billing

How do website build payments work?

Billing

How do I pay an invoice?

Billing

Change my payment method

Billing

Is GST included?

Billing

Why did Google charge me more than my monthly budget?

Billing

What if I pay late?

Billing

How do quotes, estimates and additional services work?

Billing

What's the difference between a quote and an estimate?

Billing

Can I prepay consulting hours?

Billing

Can I get a refund?

Billing

What's included in my plan?

Plans and Services

What's not included?

Plans and Services

Change my plan

Plans and Services

Can I pause my campaigns?

Plans and Services

How do I cancel?

Plans and Services

What is the 90-day guarantee?

Plans and Services

Am I on track for the guarantee?

Plans and Services

What counts as a new customer?

Plans and Services

What are the conditions for the 90-day guarantee?

Plans and Services

How are my campaigns structured?

Your Campaigns

Why do I need a separate landing page?

Your Campaigns

Can I change the landing page later?

Your Campaigns

Why is my tracked phone number different from my real number?

Your Campaigns

Can I see or edit the campaigns myself?

Your Campaigns

Why does my ad not show when I search for myself?

Your Campaigns

What is a negative keyword?

Your Campaigns

What counts as a qualified lead?

Reports and Leads

How do I listen to a call recording?

Reports and Leads

Why does the recording start with an announcement?

Reports and Leads

When does my monthly report arrive?

Reports and Leads

What's the weekly SMS?

Reports and Leads

Why did you ask if a lead was a job?

Reports and Leads

What is cost per booked job?

Reports and Leads

Can I get my data exported?

Reports and Leads

I'm not getting any calls

Troubleshooting

I'm missing calls

Troubleshooting

Leads dropped this week

Troubleshooting

I got an email from Google about my ad

Troubleshooting

My ad was disapproved

Troubleshooting

My budget runs out early in the day

Troubleshooting

I'm getting spam or sales calls on the tracked number

Troubleshooting

Someone edited my account and I didn't ask for it

Troubleshooting

Tracking issue detected: what does that message mean?

Troubleshooting

My landing page is down

Troubleshooting

My Google Business Profile got suspended

Troubleshooting

How does the referral program work?

Partners

Submit a referral

Partners

When and how is the referral fee paid?

Partners

What can I say about The Falcon?

Partners

Get your free partner audit

Partners

Privacy and Legal

Book a check-in

Contact Support

Reply to any message

Contact Support

Business hours

Contact Support

Make a complaint

Contact Support

Can't find what you're looking for?

Book a check-in

Help Centre.

Guides and answers for The Falcon clients and partners: access, billing, campaigns, reports and the 90-day guarantee.

How does the free audit work?

How do I grant read-only access for the audit?

What is a market snapshot?

What happens after I sign?

What do I need before kick-off?

How do I approve the landing page?

When will I see my first leads?

What access does The Falcon hold, and why?

Who owns my Google Ads account?

Add someone from my team to the account

Change my contact details

Change the phone number my leads go to

Change my business hours

Change my service area

Remove The Falcon's access

What happens when the agreement ends?

What am I paying, and to whom?

When are invoices issued?

How do website build payments work?

How do I pay an invoice?

Change my payment method

Is GST included?

Why did Google charge me more than my monthly budget?

What if I pay late?

How do quotes, estimates and additional services work?

What's the difference between a quote and an estimate?

Can I prepay consulting hours?

Can I get a refund?

What's included in my plan?

What's not included?

Change my plan

Can I pause my campaigns?

How do I cancel?

What is the 90-day guarantee?

Am I on track for the guarantee?

What counts as a new customer?

What are the conditions for the 90-day guarantee?

How are my campaigns structured?

Why do I need a separate landing page?

Can I change the landing page later?

Why is my tracked phone number different from my real number?

Can I see or edit the campaigns myself?

Why does my ad not show when I search for myself?

What is a negative keyword?

What counts as a qualified lead?

How do I listen to a call recording?

Why does the recording start with an announcement?

When does my monthly report arrive?

What's the weekly SMS?

Why did you ask if a lead was a job?

What is cost per booked job?

Can I get my data exported?

I'm not getting any calls

I'm missing calls

Leads dropped this week

I got an email from Google about my ad

My ad was disapproved

My budget runs out early in the day

I'm getting spam or sales calls on the tracked number

Someone edited my account and I didn't ask for it

Tracking issue detected: what does that message mean?

My landing page is down

My Google Business Profile got suspended

How does the referral program work?

Submit a referral

When and how is the referral fee paid?

What can I say about The Falcon?

Get your free partner audit

Privacy and Legal

Book a check-in

Reply to any message

Business hours

Make a complaint