help centre

Plans and Services

Last updated

October 10, 2026

What are the conditions for the 90-day guarantee?

For the full 90 days:

  1. Your ad spend stayed at or above the agreed minimum, with no gap longer than 3 days in a row.
  2. We managed the whole campaign, and you didn't pause, edit or run other campaigns without telling us first.
  3. You gave access, information and approvals, including landing page approval within 3 business days.
  4. Your tracked number was answered, or calls returned within 2 business hours, during business hours.
  5. You recorded lead outcomes when asked (one word is enough).
  6. Our tracking code stayed on your landing pages.
  7. Google didn't suspend your account or Business Profile because of something to do with your business.

To claim, tell your account manager or email support@thefalcon.com.au within 30 days after day 90.

Was this helpful?
still stuck?

Reply to any message from The Falcon, or book a check-in and we'll work through it with you.

Arrow right icon