help centre

Troubleshooting

Last updated

October 10, 2026

I'm missing calls

Your dashboard shows missed calls with the time. Common causes:

  • Nobody on the phone at that hour
  • A new staff member unsure about unknown numbers
  • Forwarding to a landline that's often engaged

Fixes:

  • Update your hours so ads run only when someone answers
  • Forward to a second mobile as backup
  • Turn on missed-call text-back so the caller gets a message within seconds

Missed calls count against the guarantee conditions, so tell us early.

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