help centre

Reports and Leads

Last updated

October 10, 2026

What counts as a qualified lead?

A tracked phone call of 30 seconds or longer, or a tracked form submission, from someone in your service area asking about a service line in your plan.

These don't count:

  • Spam
  • Sales calls
  • Existing customers about existing jobs
  • Job seekers
  • Duplicates within 7 days

If you think we've classed a lead wrongly, tell us within 14 days and we'll review the recording with you.

Was this helpful?
still stuck?

Reply to any message from The Falcon, or book a check-in and we'll work through it with you.

Arrow right icon