Our guarantee

The falcon Promise

Learn about our 30-day Risk Free Guarantee.

What is The Falcon Promise?

Friendly service, high-quality, error-free, every time. And if you do find a mistake in our work within 30 days of project delivery, we will fix it at our expense. We stand behind our work and we'll always do our best to take care of our clients.

How our guarantee works

  • Get in touch within 30 days of project delivery and let us know what isn't working properly or where we made a mistake.
  • Our team will review everything and if any errors or typos are present in our work we will confirm with you or your team as soon as possible. We will also let you know exactly when everything will be fixed so you don't have to worry about a thing.
  • We can then start fixing any issues in our work, at no extra cost to you. Most minor issues can be resolved within the day. More complex issues may take a day or two.
Does The Falcon's guarantee cost anything extra?

No, all of our work is automatically covered by our risk-free guarantee for 30 days at no extra cost to you.

Who should I contact if I need to use the guarantee?

Please contact us via our website or reach out to your primary agency contact directly.

We promise to always treat your time with respect and fairness. At the end of the day, our clients are our business partners, and we will always aim to offer flexibility in our policies where possible. However, this company policy is determined on a case-by-case basis and excludes ad spend or issues with 3rd parties beyond our control.